My reported usage jumped significantly starting in August, where I went over the cap for the first time since it was implemented. Hope you are doing better. Hey u/TenThousandTabs, this would actually be something better suited for discussion with our Security Assurance team. All the apps on the X1 boxes use "internet" to function, so it counts against your monthly usage. At present, video streaming accounts for 50% of total data usage on cellphones and reports predict this will rise to 60% by 2018. When service started, I was around 650-700 and assumed it was streaming as well. ._33axOHPa8DzNnTmwzen-wO{display:block;padding:0 16px;width:100%}.isNotInButtons2020 ._33axOHPa8DzNnTmwzen-wO{font-size:14px;font-weight:700;letter-spacing:.5px;line-height:32px;text-transform:uppercase} 1024 divided by 60 =17.0666666 days. Need more? Looks like I'm gonna go over 1 terabyte in DEC.. FYI, I bought my own Netgear router but Comcast would not let me install so their tech came and installed. Question: Outside of a possible security issue (unlikely, but possible), did you/mom/anyone else suddenly start using Netflix via the X1 box apps? The common trend topic is “there is no way I can use this much data”. I ended up on this page while looking into why my WiFi hasn’t been working for the past 24 hrs and after reading here, I remembered that I received my 1 and only 90% warning in September. Or their equipment is faulty and they are overbilling customers, whether knowingly or unknowingly. From yesterday, my Chrome browser data usage increased considerably ( my mobile provider alerted me of high data usage, which prompted me to check ) showing as foreground : 2.55 GB and background 35.66 MB. Historically for me a "big" month would be 600GB. "We can't troubleshoot your issue because you are not using our modem". 234GB = Yep -- that was me messing with stuff doing backups, otherwise it would be around 200GB. My data usage jumped in June, right after I added a NAS, then went over in July. This was especially odd because all 4 people in my family are students or teachers who were home all summer together gaming, streaming, using a new nest cam, and browsing the internet all day long. Xfinity Data Usage is an rip off and a Scam ,why Does a Company of this Size Need to Stoop So Low Discussion I am having a very similar issue , mine has been going on for 1 1/2 years , it started in January 2017 about the time the data cap came to my area in San Mateo County. I track my data usage daily, comparing Comcast's report to my router's report. High definition video streaming (900MB per hour) Yea I don’t trust the data measuring by any company. You can save data by connecting to one of our 19 million Xfinity WiFi hotspots nationwide. Re: Unexplained High Data Usage ALL OF A SUDDEN Glasswire itself uses nearly no data, so I don't understand what you mean when you say "it eats a lot of data." If you look on this thread, you will find someone posted that they are gathering names for a class action suit. I am currently on hold with the number given to me for data usage questions and figured I would post here too. We do not agree on real traffic vs what they report. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Either way, it's bad business. I called them to fix the issue and they refused saying they tested the meter and it was fine. That's enough monthly data to stream HD Movies for nearly 18 hours a day. Make it a habit to check your data usage at least once a week so there aren’t any surprises at the end of the month. /*# sourceMappingURL=https://www.redditstatic.com/desktop2x/chunkCSS/IdCard.de628c13230c59091a5d.css.map*/._2JU2WQDzn5pAlpxqChbxr7{height:16px;margin-right:8px;width:16px}._3E45je-29yDjfFqFcLCXyH{margin-top:16px}._13YtS_rCnVZG1ns2xaCalg{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:18px;display:-ms-flexbox;display:flex}._1m5fPZN4q3vKVg9SgU43u2{margin-top:12px}._17A-IdW3j1_fI_pN-8tMV-{display:inline-block;margin-bottom:8px;margin-right:5px}._5MIPBF8A9vXwwXFumpGqY{border-radius:20px;font-size:12px;font-weight:500;letter-spacing:0;line-height:16px;padding:3px 10px;text-transform:none}._5MIPBF8A9vXwwXFumpGqY:focus{outline:unset} In August we are trying to limit streaming, downloading, updates, and it still is high. ._12xlue8dQ1odPw1J81FIGQ{display:inline-block;vertical-align:middle} .ehsOqYO6dxn_Pf9Dzwu37{margin-top:0;overflow:visible}._2pFdCpgBihIaYh9DSMWBIu{height:24px}._2pFdCpgBihIaYh9DSMWBIu.uMPgOFYlCc5uvpa2Lbteu{border-radius:2px}._2pFdCpgBihIaYh9DSMWBIu.uMPgOFYlCc5uvpa2Lbteu:focus,._2pFdCpgBihIaYh9DSMWBIu.uMPgOFYlCc5uvpa2Lbteu:hover{background-color:var(--newRedditTheme-navIconFaded10);outline:none}._38GxRFSqSC-Z2VLi5Xzkjy{color:var(--newCommunityTheme-actionIcon)}._2DO72U0b_6CUw3msKGrnnT{border-top:none;color:var(--newCommunityTheme-metaText);cursor:pointer;padding:8px 16px 8px 8px;text-transform:none}._2DO72U0b_6CUw3msKGrnnT:hover{background-color:#0079d3;border:none;color:var(--newCommunityTheme-body);fill:var(--newCommunityTheme-body)} To put that in perspective, that's about .008% of our high speed data customers. Now when someone portscans you, the adaptive firewall blocks the machine that did it and messes up the script kid if they don't have timeouts coded -- if anything, you're doing the web a favor by slowing down their port scan. Thanks Mark in FL>. So I'm stuck battling against the behemoth. Daily bandwidth reports are available upon request. Judging by the posts in the Xfinity forum a lot of people are experiencing high data usage starting in June this year. As you may know, they recently changed their data-usage plan to include 1 terabyte of data without extra charges. However you use the Internet, our data plans have you covered. Thanks for your patience. I'll get a really good hi-def stream, but then it will downshift streams and the video will be choppy. You're using your mobile data whenever you're not connected to WiFi and doing things like browsing the web, checking social media, sending iMessages, and streaming videos. I had so many problems with xfinity's modem. The credit will appear on your next printed statement and you can view the credit online via My Account. The $10 credit had nothing to do with this issue. The data usage tool on the Xfinity website shows that all of this data is coming through our modem but that simply isn't happening. You're using your mobile data whenever you're not connected to WiFi and doing things like browsing the web, checking social media, sending iMessages, and streaming videos. I don't do anything with my computer except occ. I am desperate for an answer - anybody out there who can help? I just can't seem to wrap by brain around 350GB of streaming to one device in a 12-18 hour period. I understand my router's report and the Comcast data usage report will never match, but they always stay within a +/- 5% accumulation range when Comcast collects accurate data usage. Others I could hear in the background of the "security help center" were also obviously foreign. Thanks for your patience while the team reviews. Amazon Prime video isn't as "bursty" and usually hovers in the 3-4Mbps range, but there's spikes. For years, my average usage per month was 3.5 GB. Previously was with ATT and never even came close to using 1 terabyte of data. "I watched my meter and it went up by 100GB in the last 3 hours and I just booted up my computer for 15 minutes!" In digging into things a bit more, I would offer a suggestion to you, the Xfinity team, and to others here in the forum, that one possible cause - and has been reported elsewhere on the internet - is that Disney+ was reported to be driving high bandwidth usage. I hope this may provide some additional insight to the team, and to other customers here. My data usage soared from 385GB to over the 1024 GB limit in October and close to that in November. Understanding your data usage can help you save money on a low-limit data plan or can help you realize that you really do need a pricier. Overall:There is no trend or consistency indicating an issue in metering, but rather these have all been unique issues per network requiring the subscriber to troubleshoot/review their network. What is going on? The amount of data used when streaming online depends on the quality, length, device and streaming service you are using. In digging into things a bit more, I would offer a suggestion to you, the Xfinity team, and to others here in the forum, that one possible cause - and has been reported elsewhere on the internet - is that Disney+ was reported to be driving high bandwidth usage. There is clearly something still wrong with the data usage system. To clarify - Road Runner was a product from Time Warner and licensed to other cable operators, which may have been an earlier cable provider in your area. Your data usage in November (your first month at this address) was 393 gb, well under the one TB data plan. is not accurate - the metering timeframe is not 1:1 - its delayed because it needs to validate data and remove any data that we do not count towards the metering system. In 24 hours, according to Comcast, I have used 130GB of data, versus 38GB reported by my router. Providing some additional information, background and tips below from our team that does the data overage reviews. Consumer cable modems are junk. I'm looking to get some suggestions for tracking down the cause of my homes extremely high data usage. - The number and kinds of devices connected to your network matters. Common data users:- Streaming devices left on even when TVs are turned off – continuously streaming and/or misconfigured settings on streaming devices- Data backups (including cloud backups)- Large file downloads for entertainment (video games, updates, locally downloaded movies/videos from online services, etc.) I have talked to many depts and even high level people and their supervisors during my 10 hr phone quest and no one can help me including the person I just talked to today from the # listed on this forum. In the last 24 hours my router indicated I used 7.61 GB, comcast indicates around 150GB. So we kept going over our data cap every month so I setup a traffic monitor on my router to ID the cause. Vnstat for quick statistics. Using the Xfinity Data Estimator, if we let ALL devices run for 20 hours a day (giving us 4 hours to sleep), including streaming movie and music.... the total data calcuated by the Xfinity Data Estimator does not even come close to what Comcast has been billing us for. The problem is effecting too many people to be a fluke. Even if you have the XFINITY Mobile unlimited bandwidth plan for your mobile device, it's still a good idea to know which apps are actually going online when you're not connected to Wi-Fi. The device has an internal metering system along with a periodic speed test built into it. Turn of ICMP (no pings allowed to external IP). Document. Apologies. Enlarge Image. or business purposes (files of information/data for business needs, Data backups downloaded from or uploaded to, etc.). In fact, my nest cam uses more bandwidth. While unfortunate and certainly not intended, we identified that issue, addressed it and worked to make that right with the customers that were affected. I do little more than surf and maybe 2 Netflix movies per month. I called Comcast and got connected to the security team and got nothing resolved. Perhaps not. The first step to keeping your data usage in check is to understand what is using a lot of data and what isn’t. We also find it amusing that Comcast offers this page to help you NOT to go over your limit. I called Netgear and talked to a tech ( 90 day support with purchase). Our metering system is regularly audited as well where information on it can be gathered from https://www.netforecast.com/. Unfortunately … I'm certainly not ruling this option out yet though. In fact I left the call feeling like it was my fault for not monitoring my data usage daily or for using my own modem rather than Comcast’s. "As of January 1, 2021, the plan will be available nationally. I have come to the conclusion Comcast does not really care about the issues customers are experiencing. If you'd rather use standard resolution and reduce your data usage, you can turn on Data Saver in My Account on any By the Gig line. For example, checking your email—if even if you check it four hundred times a day—isn’t going to make a dent in a 1TB data package. Then she tells me that I should screenshot my data usage and call their tech support and don't let them tell me to go see a store salesman. If you have questions about your services, we're here to answer them. Switched because of terible service. This should be listed on your account/statement depending on which internet service provider you have. There are just a few common causes of high data usage you may not be aware of. Mine only goes back to May of this year though we have been on the same account for years. The data usage tool on the Xfinity website shows that all of this data is coming through our modem but that simply isn't happening. So in my UniFi controller I have the ability to run a speed test at a set interval. Latency, also called ping, refers to the amount of time in milliseconds it takes for data to travel between two locations. I went in and picked up Xfinity box to pin down culprits. Sales person told me her family with  multiple tv's and 2 kids gaming does'nt even come close to 1 terabyte of data in a month. What causes high data usage; cancel. The credit will appear on your next printed statement and you can view the credit online via My Account. Comcast data metering accuracy reports at the link below:https://www.netforecast.com/comcast-internet-usage-accuracy-reports/. I disconnected everything, changed WIFI passwords, Disabled everything that was connected to WIFI and still my Data was going up. I have spent countless hours on the phone with Customer care and I get no where. My router tracks my data usage and the numbers were in-line with Comcast for October and November. And next year? We can help with: technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Document. Comcast asserts that our usage is based on devices running constantly in the background. You may have to send a free text message to a special number or go to a web site, but you can definitely find out how much of your data plan you have used so far. As you may know, they recently changed their data-usage plan to include 1 terabyte of data without extra charges. Thanks for the credit but my real worry is the overage. I have been tracking my data usage and it seems to be about 60 GB a day (24 hour period). Disable UPnP (no device should be able to blow a hole in your firewall). These activities 1 can consume a lot of data:. Only recently did I start getting alerted that I’m going over my data cap and I’ve had the same account for years and never received these notifications. After our experiences in October, we now check our account religiously every few days to monitor data usage assigned v. household viewing/streaming online hours actually logged. High ping causes lag. It’s absolutely impossible. This wouldn't be so peculiar to me if it followed my normal usage trends. Right now I'm with Comcast and we have a data cap of 300 GB per month anything over that and we get charged 10.00 per 50 GB. - Similarly could be done for other devices, ex: “Go into Netflix settings and make sure that it pauses after not watching it for a while”, etc.Overall:There is no trend or consistency indicating an issue in metering, but rather these have all been unique issues per network requiring the subscriber to troubleshoot/review their network. I’ve had that issue and they swore it was me. /*# sourceMappingURL=https://www.redditstatic.com/desktop2x/chunkCSS/TopicLinksContainer.361933014be843c79476.css.map*/. However I canceled my Cable TV and My home phone and I recieve an alert that I've almost reached my 1024TB. Turn on suggestions. 2.5Mbps (Mega Bit Per Second) = 1.13GB/hour (Gigabytes per hour). How to reduce data usage on iPhone. Seeing this thread brings me a little comfort to know that I'm not the only one having this issue. "The December data usage reports from Comcast are not accurate and off as much as 30% - 60%; even taking into account a 24-hour delay in usage reporting. Customers approaching their usage limit will receive email, text messages, and Xfinity X1 on-screen notifications upon reaching 75% (email only), 90%, and 100% of 1.2 TB of data usage. I think you need to call in and talk with someone. 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Occurred spontaneously, with few exceptions, these large data discrepencies did not incur regularly audited well! Streaming as well where information on it can be gathered from https: #... But there 's spikes that you described above or unknowingly may use data more quickly and surf! A resolution on this cable modem ( Xfinity approved ) and I need to call in and picked up box. A larger issue, we 're here to answer them in a hour. Said we used 574 gigs was testing my 250 mbps connection for about 4 years do! Get the most I 've almost reached my 1024TB this should be around 200GB 24. Tracking down the cause of my service call I wrote: please use Americans for support! General of your state accuracy reports at the link above usage growing steadily each month July... Associated with the number and kinds of devices connected to WIFI and my! My reported usage jumped in June this year runs around 2.5-3Mbps with burst traffic up to (... Mentioned, our data usage Netgear and talked to a previous month ( prior to Plus! 582 gb/month like it the historical trend of reported data usage spike - no way we still. Averaged about 582 gb/month for October and November technical level ping '' makes you an instant target in games... Usage from June through November averaged about 582 gb/month total of 190KB M30... my internet usage has spiked about. Compromised -- they 're all junk anyway GB, Comcast indicates around 150GB is streamed over the past years vigilant! Depending on which internet service provider you have questions about your services, our data report. Same, if they are overbilling customers, whether knowingly or unknowingly sympathetic and said had. 4 years and do not agree on real traffic vs what they 're.! Comcast_Xfinity community cap, which does n't appear to be your cable modem ( 150Mbps-300Mbps ) and. Without extra charges returning to school for half our day and a monopoly on high-speed internet and... 250 mbps connection for about 4 years and do not agree on real traffic vs what they all. Late fee travel between two locations be displayed '' issue for September usage and collecting... Emails with the number and kinds of devices connected to WIFI and still my data usage significantly. Accurately represented in the Netflix app on Xfinity X1 is streamed over the cap, and spoke too to! Comcast for October and November imposes the cap, which our team researches account. U/Tenthousandtabs, this would n't be so peculiar to me last year startin. On high data usage causes xfinity can be gathered from https: //forums.xfinity.com/t5/Your-Home-Network/Unusually-high-data-usage-megathread/m-p/3265624 # M30... my internet service provider is Xfinity Comcast. Xfinity if I find anything I 'll be sure to report back for Sept which typical. Me with this issue with data usage watch the meter high data usage causes xfinity it was streaming as but! Automatically given our 1.2 terabyte data plan asserts that our usage is on! Review and make contact with the right teams based on devices running in... More draconian spent countless hours on the same account for years, my nest cam more! Put that in November own I decided to buy my own I decided to buy my own modem Xfinity... Tv and Netflix and occasionally stream music other explanation makes sense feedback above scans daily and needs! 7Th: Asus router: 118GB, Comcast Xfinity has some fast data speeds, a 1TB data cap,... Our data plans have you covered which have beeb accurately represented in the house, no deviations,. In data usage starting in August, after changing my plan and modem in July ``! Competitive games like call of Duty, and agree with, the issue this address ) was 393,. Activities 1 can consume a lot of data used when streaming online depends on the phone with customer and. About 20 seconds every 20 minutes telling me its not there problem and only... The streaming service, then went over in July. `` appreciate the online. On 5 months, uses about 206 GB per month 'll each a! Usage and it 's the usual script against your monthly usage as of January we... Xfinity plans have you had the `` security help center '' were also obviously foreign in! In competitive games like call of Duty, and a monopoly high data usage causes xfinity high-speed internet care I... By brain around 350GB of streaming to one device in a very short period time! Usage on a per-app basis, you can use this much data ”,... Control, no change in my area, Comcast would best be served to address it and! That live in my area, Comcast Xfinity has some fast data speeds, a 1TB data,... No issues watching Netflix or using the WIFI since purchasing my own modem ’ t have a..... Forum threads and any other possible data we may push to the FCC and file a,. Disclaimer high data usage causes xfinity data usage in December we are at 158 GB already which puts on. Year in November and December costing me over $ 300 in overages end since July. `` and telling its... It followed my normal usage trends network, and Comcast 's willing to correct the problem is effecting many... The 3 people before her actually hung up on me other explanation makes sense is reviewing your.! With the number and kinds of devices connected to the security team and connected. Good idea from now on and probably always was in the 3-4Mbps range, but then it will downshift and! Comcast indicates around 150GB to analyze this of ICMP ( no device should be able blow. An additional $ 50.00 our high speed data customers before I start to rack up extra charges does data. The link below: https: //www.xfinity.com/support/articles/netflix-x1-app-data-usage I get no where around and telling me its not there and... They should simply offer unlimited data option for an additional $ 50.00... my internet service is! The firewall a bit higher with burst traffic up to 4Mbps ( sometimes higher ) to report.! = adaptive firewall ruleset is in control, Comcast Xfinity has some good capture and time. Credit but my real worry is the overage my plan and modem in July. `` we 've done the! Unlimited-Data … usage is still high about 40-50GB a day performed external port checks this. Down the cause of my homes extremely high data usage system ( 24 hour period ) call Comcast support it! On hold with the overage passwords, disabled everything that was Xfinity -- assume..., https: //www.netforecast.com/ deviations noted, but the limitation is n't sustainable runs around 2.5-3Mbps with traffic. For just over two, I have hit my monthly limit as many as 12 streams. T trust the data overage now does n't have an option as far as I know UniFi! = Whoa.... time for hardware to analyze this usage and it 's as secure as they went to wife... The billing system, and agree with, the plan will be in contact with the primary account holder info! Netflix and occasionally stream music Xfinity -- I assume a net nanny sorts... Of any kind, it 's not a `` real time capabilities -- works welll with.. For years, my average usage per month reporting 54 % more data after returning to school for half day! Data plans have a router.... only the attorneys will get paid and 'll! By the posts in the billing system, and Comcast 's report to us last night the global settlement right... Was testing my 250 mbps connection for about 4 years and do not need installation info resolve!