To the point where shen she calls me we have to make sure the conversation is brief. Hope somebody can help - this is driving us crazy!! A coverage map may be available on our website. These remedies are the Purchaser’s exclusive remedies for breach of warranty. Additionally, for claims of $10,000 or less, You can choose to proceed with arbitration being decided on the documents submitted in an effort to minimize costs and the time it may take for an arbitrator to reach his or her decision. The Page Plus phone number you provide when purchasing a $9 Global Calling Plan will be the only number that is permitted to dial internationally. There will … IT PROVIDES FOR RESOLUTION OF ALL DISPUTES AND CLAIMS (INCLUDING ONES THAT ALREADY ARE THE SUBJECT OF LITIGATION) THROUGH BINDING ARBITRATION INSTEAD OF SUING IN COURT IN THE EVENT THAT THE PARTIES ARE UNABLE TO RESOLVE A DISPUTE OR CLAIM. Any attempt to unlock your Page Plus phone in an unauthorized manner or to root, re-flash, jailbreak, tamper with or alter the build state of your Page Plus phone may result in the inability to unlock your device, maintain your device’s unlocked state, or otherwise cause your device to malfunction. The mobile signal at our home is dreadful at best, so the introduction of WiFi calling was a lifesaver. The defect or damage was caused by the defective function of the cellular system or by inadequate signal reception by the external antenna, or viruses or other software problems introduced into the Product. Service End Date. No representation or warranty, express or implied, is made regarding the number of minutes available for calls to a particular country or, after having placed a call, the remaining number of minutes available for calls to any particular country. By purchasing or using Page Plus ILD Service, You accept the additional terms and conditions set forth below as such terms may be updated from time to time on our website. ANY OPT-OUT RECEIVED AFTER THE OPT-OUT DEADLINE (OR, IN THE CASE OF THOSE MAILED, POSTMARKED AFTER THE OPT-OUT DEADLINE) WILL BE INVALID, AND YOU MUST PURSUE YOUR CLAIM IN ARBITRATION. Customers must possess a Page Plus phone that is not reported stolen, lost, or associated with fraudulent activity. The Product serial number plate or the enhancement data code has been removed, defaced or altered. The only Tracfone phones/SIMs that I have seen easily get WiFi Calling is the T-Mobile based ones, but you can't use T-Mobile based Tracfone phone/SIM on Page Plus since Page Plus is only Verizon based. To view our Privacy Policy, please visit our website at This could affect information stored on your phone, your phone’s programming, and how you are able to use your phone. Some Page Plus Monthly Plans may include a fixed amount of minutes for international long distance calling and may also include unlimited international long distance calling to mobile telephone numbers in Mexico. Click on my name and select "send a message". Unless You and TracFone agree otherwise and in an effort to reduce the burden of arbitration on You, the location of any arbitration shall be in the county of your, the customer’s, residence for those customers located within the United States. If you are on a Page Plus Monthly Plan, Service is available for a month beginning the day you redeem your Service Plan. If a device has physical or liquid damage it cannot be returned and a credit will not be issued. You should refer to the third-party’s privacy policy for information regarding the use of information collected when you download, install, or use web content or applications from that third party. Your Service and any phone using Page Plus Service may not be used for any unauthorized uses that may adversely impact other customers using our Service or the Carriers’ networks. To see the return policy (“Return Policy”) applicable for your phone, please refer to the section below based on how you made your purchase. Either or both parties may participate in the proceedings by telephone. If you purchased a Page Plus phone from a retailer or wireless dealer (and not from Page Plus directly either by phone or online), your Phone purchase is subject to that retailer’s return policy. If you have a Wi-Fi connection and are in an area where voice service is weak or unavailable, use Wi-Fi calling to continue making voice calls. How To Obtain Warranty Service. Page Plus ILD Service is intended for live dialogue between and initiated by two individuals for personal use and not for commercial use or resale. Swipe down from the notification bar > Wi-Fi calling That’s all about Samsung Galaxy S8 and Galaxy S8 plus Wi-Fi calling features. TruConnect's Find Wifi app helps you unlock your device's true potential, Wi-Fi Utility Update for TracFone Samsung Devices. Partial minutes are rounded up to the next minute. You should implement appropriate safeguards to secure your phone, computer or equipment and to back-up your information stored on each. Page Plus offers its customers international long distance service (“ILD Service”) as an additional feature. Neither You nor TracFone shall disclose the existence, contents, or results of any arbitration except to the extent required by law. Please be aware that dialing 911 via Wi-Fi Calling requires access to the internet and operates differently than traditional 911 calling services. For outbound calls, you may be charged airtime minutes for incomplete, busy and/or no answer calls. Page Plus’s ILD Service allows you to place calls to select destinations internationally depending on whether you have purchased a Monthly Plan with international long distance calling or the $9 Global International Card. No wifi calling. Service is subject to transmission limitations caused by certain equipment and compatibility issues, atmospheric, topographical and other conditions. If you reside outside of the United States, then this Agreement will be governed by the laws of the state of Florida. Accessibility Non-former customers may request unlocking, but Page Plus may charge a reasonable fee. Please visit our website for the latest information regarding the Service Plans we offer. Coverage maps are for general informational purposes only and depict the general coverage area of Page Plus. Wi-Fi calling is included at no additional charge on compatible devices. Wi-Fi Calling enhances your coverage in buildings and other locations. Nor does it work on the Google Pixle 2 Plus. Verizon based Tracfone phones/SIMs does not get WiFi Calling unless you get by accident. To obtain warranty service for your Page Plus Phone, please contact Customer Care at 1-800-550-2436. You agree not to resell your Page Plus ILD Service or to use your ILD Service for any unlawful or abusive purpose or in such a way as to create damage or risk to our business, reputation, employees, facilities, third parties or to the public generally. On your iPhone 6s plus, make sure that Wi-Fi Calling and check if the iPad appears under Allow Calls On. If the location at which you primarily use Wi-Fi changes, either temporarily or permanently, you must register the new address online at or by contacting Customer Care at 1-866-663-3633. The mobile signal at our home is dreadful at best, so the introduction of WiFi calling was a lifesaver. Page Plus will presume certain usage, dialing or calling patterns to indicate that you are using the ILD Service in violation of these Terms and Conditions and we reserve the right to suspend, terminate or restrict your Page Plus Service without prior notice. Some Plans may not work on Smartphones or on phones activated under the Bring Your Own Phone program. Further, Service may be temporarily refused, limited, interrupted, suspended, or curtailed due to system capacity limitations, technology migration or limitations imposed by the Carrier, or because of equipment modifications, upgrades, repairs or relocations or other similar activities necessary or proper for the operation or improvement of the Carrier’s radio telephone system. Page Plus may refuse any unlocking request that would result in an abuse of its Unlocking Policy or is part of an effort to defraud Page Plus or its customers. If your return meets the above requirements and you have requested a refund, please be advised that it takes up to thirty (30) business days to process the return and credit your account. The phone must not have any liquid or physical damage. page links follow: Refill your plan or sign up for Auto Refill. Privacy Policy for tablets or MBB devices. Customers must request this interim unlocking solution while their Page Plus Service is active or within 60 days after their Service expires. When you use, download, or install web content and/or apps provided or sold by a third-party, you may be subject to separate terms and conditions, terms of use, privacy policies and other policies of the third-party. ), riot, strike, war, terrorism or government orders or acts. Actual coverage and Service may vary from the maps and change without notice. Page Plus is not responsible for and will not issue credit for unauthorized use. We will presume you are engaging in an unauthorized use in violation of these Terms and Conditions, if in our sole discretion, you are placing an abnormally high number of calls, or repeatedly placing calls of unusually long duration, if your voice minute total exceeds 43,200 minutes during a 30-day period, or if your talk, text or data usage is abnormally high, or harmful, or disruptive to the Carrier’s network or to our customer service levels. If you have purchased a 2,000 Minute Plan as an add-on plan to your Monthly Plan, your 2,000 Minute Plan will expire in 120 days. All used components shall comply with Product performance and reliability specifications. If you elect not to register at the time of activation, you may not be able to obtain copies of your call detail records except upon service of a valid subpoena or a court order. The coverage depicted on the Page Plus coverage maps is based on the information provided by other Carriers and public sources and we cannot guarantee their accuracy. Plan not avail. For instance, I was using the Galaxy S20 Ultra on a Verizon SIM and it was not enabled. Your Service End Date is the last day of your Service Plan cycle. If you are using the $9 Global Calling Plan, the airtime minutes spent on international calls will reduce the total number of airtime minutes available through your Page Plus Plan. To be eligible for a return you must meet the following requirements: If anything is missing or device is not in like-new condition, your shipment may not be accepted. Page Plus will not process the return of any Page Plus phone sold to you by a retailer or wireless dealer. Domestic roaming may be discontinued or changed at any time without notice. If for any reason this arbitration provision is deemed inapplicable or invalid, or to the extent this arbitration provision allows for litigation of disputes in court, You and TracFone waive to the fullest extent permitted by law, (i) any right to pursue any claims on a class or consolidated basis  and (ii) your right to serve in a representative capacity in any class or consolidated basis. Airtime minutes will be deducted for all time during which your phone is connected to, or using, the wireless system of any Carrier. You agree not to, directly or indirectly, alter, bypass, copy, deactivate, remove, reverse-engineer or otherwise circumvent or reproduce the encoded information stored on, or the encryption mechanisms of your SIM card or to allow any other person to do so. The app helps increase your device’s WiFi connections while minimizing your cellular data consumption by only turning WiFi on when and where needed. The 15 mobile numbers you are allowed to dial, automatically reset when your next plan cycle begins unless you purchase a new plan prior to the start of your next plan cycle. I want to buy the 6T, but if I can't use it to call or text during the day that would definitely be a deal breaker. It is possible that under certain circumstances your phone may roam if you are outside of your network coverage area and within the United States. Each Service Plan identifies the service period or the number of service days available. All reconditioned or refurbished phones sold by Page Plus (except iPhones) have a ninety (90) day limited warranty as do all wireless accessories sold by Page Plus. Turn on Wi-Fi Calling Android ... Sprint Unlimited Plus Plan: Includes unlimited domestic calling, texting, 50GB LTE MHS, VPN & P2P & data. We reserve the right to interrupt, suspend, cancel, or terminate your Service to protect a Carrier’s network from harm due to any cause including, without limitation, the excessive and/or unauthorized use of the Service. Customers must request phone unlocking. If you believe that we are in error, please contact Customer Care at 1-800-550-2436 and depending on the circumstances, we may reactivate your ILD Service. YOU AND TRACFONE FURTHER AGREE THAT THE ARBITRATOR MUST HONOR THE TERMS OF THIS AGREEMENT. Page Plus has coverage on one of the nation’s largest wireless networks. Please forward your dispute to TracFone Wireless, Inc., Attn: Legal Department-Consumer Claims, 9700 NW 112 Avenue, Miami, FL 33178. If you purchased your Page Plus phone from Page Plus’s official website, you have thirty (30) days from the date your phone was delivered to you to return it to us for either an exchange or a refund. Termination of this Agreement will result in the immediate termination of your Service which may be reactivated if you elect to do so. I work for the government in a building that actively blocks all incoming and outgoing radio and have to use WiFi calling. To dial 911 using Wi-Fi Calling, you must provide us with an address for your primary use of Wi-Fi (“Primary Address”) at the time of activation. Page Plus may, in its sole discretion, replace the Product with a different but comparable Product if the same exact Product is not available. References to You and TracFone include our respective subsidiaries, affiliates, predecessors in interest, successors, and assigns. WI-FI CALLING; Wi-Fi Calling is available only on phones that are Wi-Fi Calling capable. Site Map For example, 911 service via Wi-Fi Calling may be limited or not available due to various circumstances, including, relocation of equipment, loss or disruption of power, internet or wireless service, internet congestion or a connection failure, delays in availability of registered location information, and/or other technical problems. If your Data Services are modified, suspended, canceled, interrupted, discontinued or terminated, Page Plus will not provide you with a refund for any remaining used or unused Data Services. Some manufacturers such as Huawei/Honor are shipping phones with universal f/w that works out the box like iPhones whereas others use network specific/custom f/w. Unlocking Policy If you use a Wi-Fi network for making or receiving calls and text messages or for any other reason, you acknowledge and agree that your use of such Wi-Fi network is permissible and that you are solely responsible for such use. This could occur due to many factors including your device, network changes, network traffic volume, network outages, technical limitations, signal strength, the terrain and your proximity to buildings, foliage and other obstructions, weather and other conditions. The coverage areas shown do not guarantee Service availability, and may include locations with limited or no coverage. Absent a finding that your demand is frivolous, brought for an improper purpose, or malicious as set forth by the standards of Federal Rule of Civil Procedure 11(b), TracFone will pay the filing, administration, and arbitrator fees of an arbitration initiated in accordance with this Agreement. We've detected that your browser has cookies disabled; in order to use our site properly, please enable cookies. If your phone number is deactivated for non-use as described above, a new phone number will be assigned to you in the event you resume using Page Plus Service. On your iPhone, go to Settings > Phone > Wi-Fi Calling. Any text message you send to a “short code” not authorized by Page Plus will likely not go through. Wi-Fi Calling provides you the ability to make and receive phone calls and text messages over a Wi-Fi connection." This 60-day grace period applies even if the customer’s telephone number was recycled or ported. In certain instances, you may not be able to transfer your existing telephone number for reasons outside of our control. The 2G signal is on 1.8 GHz and does not penetrate into buildings. If, however, the arbitrator does deem that your demand was frivolous, was brought for an improper purpose, or was malicious under the same standard used in a court of law, payment of all fees will be divided between You and TracFone in accordance with AAA Rules. Your smartphone differently than traditional 911 Calling services enabled by default, but Plus. 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